Política de reembolso

If you are not completely happy with your purchase, you have 14 days from delivery to send it back. Here is exactly how it works.

Return window

We accept returns within 14 days of the delivery date. To be eligible, your item must be unused and in the same condition you received it, in its original packaging, and accompanied by proof of purchase (order number or receipt).

Returnable

Unused items in their original packaging, returned within 14 days of delivery, with proof of purchase.

Not returnable

Items used or damaged by the customer, returns after the 14-day window, personalized or custom-made products, and gift cards.

How to request a return

1Email us

Write to support@inmaison.com with your order number and the reason for the return.

2Get your instructions

We send return authorization and instructions within 24 hours on business days.

3Ship it back

Send the item using a tracked shipping service so it can be followed in transit.

4Receive your refund

Once we receive and inspect the item, we process your refund and email you to confirm.

Return address

Once your return is authorized, items are shipped to our US warehouse:

Logistio LLC
915 Blairs Ferry Road
Marion, Iowa 52302
United States

Please request authorization before shipping anything back — unauthorized parcels cannot be processed.

Who pays return shipping

Defective or incorrect item

Inmaison covers the return shipping cost, for both US and international customers.

Changed your mind

Return shipping is at the customer's expense. On international returns, customs fees paid on import are non-refundable.

Refunds

Once your return is received and inspected, we notify you by email. If approved, your refund is processed within 5–7 business days to your original payment method.

Exchanges

If you received a defective or damaged item and would like an exchange, contact support@inmaison.com within 7 days of delivery. We arrange a replacement at no extra cost.

Damaged or wrong items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a clear photo. We resolve it immediately with a replacement or a full refund.