14 days to change your mind
Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to cancel it, without giving any reason.
How to return a product
- Email us at support@inmaison.com with your order number.
- We'll send you the return address.
- Send the complete product back within 14 days of telling us, ideally in its original packaging. Return postage is paid by you.
Refunds
We refund the full order, including standard delivery costs, within 14 days of your cancellation. We may wait until we receive the product back, or proof that you've sent it. Refunds go back to the payment method used for the order.
Damaged, faulty or wrong item
If your product arrives damaged, has a fault or isn't what you ordered, contact us with a photo at support@inmaison.com. We'll offer a replacement or a refund, at no cost to you.
Your statutory rights
All our products are covered by your statutory rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality. If they're faulty, you may be entitled to a repair, replacement or refund. See our Terms of sale.