Return and Refund Policy

You have 14 days from the date your order is delivered to request a return. Here is exactly how it works.

How to start a return

1

Email us

Write to support@inmaison.com with your order number and the item you would like to return.
2

Get your authorization

We reply with a return authorization and confirm the correct return address.
3

Ship it back

Send the item within 14 days of receiving your authorization, using a tracked service.
4

Receive your refund

Once the return arrives and is inspected, we email you to confirm and issue the refund.

Please do not ship anything back before you receive your authorization — unauthorized parcels cannot be processed or refunded.

Return conditions

The item must be unused and in its original condition, with all accessories and original packaging.
Return shipping is paid by the customer, except where the item arrived damaged or defective, or we sent the wrong product.
Items must be shipped back within 14 days of receiving your return authorization.

Return address

Once your return is authorized, items are shipped to our US warehouse:

Logistio LLC
915 Blairs Ferry Road
Marion, Iowa 52302
United States

If you are returning from outside the United States, customs or export formalities may apply. Email us first and we will confirm the best process for your location.

Refunds

Once your return arrives and has been inspected, we email you to confirm. Approved refunds are issued to your original payment method within 14 days of that confirmation. Your bank or card issuer may take a further 5 to 10 business days to post the credit to your statement.

Original shipping charges are refunded only when the return is due to a damaged, defective or incorrect item.

Damaged or defective items

Email support@inmaison.com within 48 hours of delivery with photos of the item and its packaging. We arrange a replacement or a full refund, including return shipping, at no cost to you.

Items that cannot be returned

Items requested more than 14 days after delivery
Items that have been used, installed or damaged after delivery
Items returned without a return authorization
Gift cards

Cancelling an order

Orders can be cancelled for a full refund at any time before they ship. Email support@inmaison.com as soon as possible and we will stop the order if it has not yet left the warehouse.